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Trust & safety

How moderation works

We keep the community trusted without getting in your way. Here's exactly what happens to a listing.

What publishes right away

If you’re a verified community memberposting a personal listing (your own room to sublet, furniture you’re selling, a community event), it usually publishes immediately. No waiting.

Why some listings need review

A listing goes to a quick human review when it’s one of these:

  • Housing offers — because housing carries Fair Housing and safety responsibilities.
  • Commercial posts — from landlords, property managers, realtors, or businesses.
  • New or unverified accounts — until we’ve confirmed eligibility.
  • Anything our automated quality check flags for a closer look.
Review isn’t a punishment — it’s how a small, trusted community stays safe. It usually doesn’t take long.

The automated quality check

When you preview a listing, we run a quick, automatic check and show gentle hints (“add a photo,” “add more detail,” “avoid off-platform payment language”). These are advisory — you can still submit. A higher-risk listing may simply be queued for a closer look before it goes public.

If your listing needs edits

If a moderator asks for changes, you’ll see the reason on My listings. Edit the listing, address the note, and resubmit — it’ll go back into the queue. Relevant policy links (Fair Housing, safety, prohibited items) appear right alongside the reason.

Reporting

Every listing has a Report control. Reports go to our moderators, who can ask for edits, remove a listing, or restrict an account. See Trust & safety, Fair Housing, and Prohibited listings.

How to write a good listing → Help & FAQ